General Tour and Charter Information

DEPOSIT / PAYMENT POLICY

A deposit is required to confirm all reservations. Full payment is required no later than 2 weeks prior to your departure date. If you book a full package tour, see your contract for payment schedule. Details are provided along with quote and contract. We accept cash, check or money orders.

TRAVELING OUTSIDE THE USA

• All US citizens should have proof of citizenship in their possession when leaving the country. Acceptable proof can be a valid passport, original birth certificate or naturalization papers.
• Those persons traveling to Canada, who are not citizens, please check with the Canadian Consulate General at (212) 596-1700.

ITINERARY

USDOT regulations allow a maximum 15-hour workday, no more than 10 of which can be driving. If your itinerary requires longer travel time, you can either schedule a minimum 9-hour layover or a relief driver will be calculated in the cost of your charter.

BAGGAGE

Each passenger is permitted to bring one large piece of luggage for storage in the luggage bay of the coach. A small bag, if carried by the passenger and stored in the overhead racks on the coach, is permissible. Valuables, important documents, and medications should be kept carried in this carry-on bag.

SMOKING

In accordance with the law, we ask that no one smoke onboard our coaches. We provide comfort and/or meal stops en route which give opportunities for smoking.

EATING

Because we like to keep our coaches in exceptional condition for all our customers, we ask that you discuss your specific requirements with us. We understand that each group has different needs, so we will work with you to create a mutually agreeable solution.

HOTEL ACCOMMODATIONS

Singles and Doubles are sold with the understanding that there will either be one queen or king bed, or two double beds in the room. Triples and Quads are sold with the understanding that there will be two double beds, unless otherwise specified. In some hotels, these accommodations are two beds and a rollaway cot, or a bed and a pull out sofa.

ADJACENT ROOMS & SPECIAL REQUESTS

Adjacent rooms and special requests can be arranged at the time of booking, but cannot always be guaranteed, depending on hotel availability at the time of your tour's arrival.

TAXES & TIPS

Package tour prices include all tips for bellmen, doormen, and provided meals unless otherwise mentioned. Tips for Guides, Tour Directors and Drivers, are not included in the tour price. Suggested guidelines are:

• Driver: $1.00 - 2.00 per person, per day
• Tour Director/Guide (if applicable): $1.00 - 2.00 per person, per day.

IF YOU MUST CANCEL

Payments for package tours are non-refundable due to customer cancellation unless appropriate Travel Insurance has been purchased. Spirit Tours reserves all other cancellation rights. In the event of cancellation by Spirit Tours, all customer deposits and payments will be refunded.

For charter bookings, cancellations may be requested in writing up to 7 days before departure with a $50 cancellation fee. If cancellation request is received within 7 days of departure, a $100 cancellation fee is charged.

See contract for full cancellation terms and conditions.

GROUP and PACKAGE TOUR PROTECTION PLAN

Tour Protection is available and recommended to every individual on a Group Tour. Tour protection is also available for chartered coach trips. The cost of Tour Protection covers the following:

• Trip Cancellation & Interruption
• Travel Delay
• Baggage & Travel Documents
• Medical Expenses
• Emergency Medical Transportation
• Other Travel Services and Travel Guard™ Assistance