General Tour and Charter Information

DEPOSIT / PAYMENT POLICY

A deposit is required to confirm all reservations. Full payment is required no later than 2 weeks prior to your departure date. If you book a full package tour, see your contract for payment schedule. Details are provided along with quote and contract. We accept cash, check or money orders.

TRAVELING OUTSIDE THE USA

• All US citizens should have proof of citizenship in their possession when leaving the country. Acceptable proof can be a valid passport, original birth certificate or naturalization papers.
• Those persons traveling to Canada, who are not citizens, please check with the Canadian Consulate General at (212) 596-1700.

ITINERARY

USDOT regulations allow a maximum 15-hour workday, no more than 10 of which can be driving. If your itinerary requires longer travel time, you can either schedule a minimum 9-hour layover or a relief driver will be calculated in the cost of your charter.

BAGGAGE

Each passenger is permitted to bring one large piece of luggage for storage in the luggage bay of the coach. A small bag, if carried by the passenger and stored in the overhead racks on the coach, is permissible. Valuables, important documents, and medications should be kept carried in this carry-on bag.

SMOKING

In accordance with the law, we ask that no one smoke onboard our coaches. We provide comfort and/or meal stops en route which give opportunities for smoking.

EATING

Because we like to keep our coaches in exceptional condition for all our customers, we ask that you discuss your specific requirements with us. We understand that each group has different needs, so we will work with you to create a mutually agreeable solution.

HOTEL ACCOMMODATIONS

Singles and Doubles are sold with the understanding that there will either be one queen or king bed, or two double beds in the room. Triples and Quads are sold with the understanding that there will be two double beds, unless otherwise specified. In some hotels, these accommodations are two beds and a rollaway cot, or a bed and a pull out sofa.

ADJACENT ROOMS & SPECIAL REQUESTS

Adjacent rooms and special requests can be arranged at the time of booking, but cannot always be guaranteed, depending on hotel availability at the time of your tour's arrival.

TAXES & TIPS

Package tour prices include all tips for bellmen, doormen, and provided meals unless otherwise mentioned. Tips for Guides, Tour Directors and Drivers, are not included in the tour price. Suggested guidelines are:

• Driver: 10% to 15% of day trip cost OR $1-$2 per person per day for multi-day tours.
• Tour Director/Guide (if applicable): $1.00 - 2.00 per person, per day.

IF YOU MUST CANCEL

For Tour Package Bookings, individual cancellations are not permitted unless Travel Insurance is purchased by individual travelers. If Travel Insurance is purchased, cancellations are permitted for covered reasons only (see Travel Insurance Schedule of Coverages for details). Claims for refunds must be submitted to Travel Insurance Company for processing. Deposit amounts used to contract hotels, carriers, or other establishments, including entertainment and event tickets, may be nonrefundable, as stipulated by cancellation policies of individual establishments. In cases where individual registration is required by contracted establishments, those registrations may be non-refundable and/or non-transferable. All cancellation charges or liquidation damages assessed by contracted establishments will become the sole responsibility of the Customer even if these assessments have not been specifically enumerated to Customer. Fees for cancellation of tour packages will begin at 20% of minimum contracted tour price and will ultimately be assessed according to the specific tour package and the deposit requirements of each contracted third-party.

For charter bookings, Spirit Tours requires notice in writing. Changing trip dates is considered a cancellation request. Cancellation notices for any reason received more than thirty (30) days from the departure date will result in a charge of the greater of $50 or 5% of the minimum contracted price. Cancellation notices for any reason received between thirty (30) and eight (8) days from the departure date will result in a charge of the greater of $100 or 10% of minimum contracted price. Cancellation notices for any reason received within seven (7) days of the departure date will result in a charge of the greater of $500 or 50% of the minimum contracted price.

See contract for full cancellation terms and conditions.